by Suzanne Whitby | Feb 23, 2021 | Notebook, To export
Like so many things, fostering a culture of communication has to start at the top. If leaders really want to have a two-way dialogue, they need to have an open-door policy, make time to listen, be open to new ideas, and not only act on good ideas, but acknowledge...
by Suzanne Whitby | Feb 21, 2021 | Notebook, To export
If you have a meeting, hearing the voices of all attendees could be a game-changer. Of course, it depends on the meeting: if you’re delivering a state-of-the-nation talk to the company, perhaps you’re more interest in cascading information down rather than getting...
by Suzanne Whitby | Feb 19, 2021 | Notebook, To export
The Karpman Drama Triangle defines the roles that people take on (and can switch between) in stressful, emotional or high-conflict situations. Dr Stephen Karpman identified three main roles that emerge: the persecutor, the victim and the rescuer. We can often find...
by Suzanne Whitby | Feb 15, 2021 | Notebook, To export
The good news is that there are loads of interesting models, but which model you choose to use depends on what you are trying to achieve. If you want to give feedback on work-in-progress—a creation of some sort—you might want to take a look at Liz Lerman’s deceptively...
by Suzanne Whitby | Feb 12, 2021 | Notebook, To export
Conversations are life’s “grease”. Good conversation make things go smoother – work, relationships, buying something at the store, understanding a complex idea, and more. The challenge is that so many conversations become charged and filled with conflict below the...
by Suzanne Whitby | Feb 10, 2021 | Notebook, To export
As a fish hugger (compare with tree hugger), I am always baffled at how people describe sea creatures as ugly. Who do we think we are that we can make value judgements about these extraordinary living neighbours of ours? Perhaps they’d rather be judged...
