by Suzanne Whitby | Jan 26, 2021 | Communication
I came across a thoughtful article this morning on the art (and power) of small talk. As someone who facilitates group discussions, champions meaningful conversations and connections, and spends a great deal of time thinking about creating respectful gatherings, I...
by Suzanne Whitby | Oct 14, 2020 | Communication
Read this out loud:You’re giving a presentation? That’s… good news? Except that you’re a little nervous? And hesitant? And so you start raising your pitch at the end of every sentence? Everything you say starts to sound like a question, even when you know what you’re...
by Suzanne Whitby | Oct 5, 2020 | Communication
A quick summary (for the time-poor) Remembering someone’s name and pronouncing it correctly is a key part of making a positive impression. It’s also part of being a good communicator. Not bothering to remember someone’s name or continually pronouncing it incorrectly,...
by Suzanne Whitby | Jun 5, 2018 | Communication
I love this story: Christopher Wren was a famous English architect and builder who lived from 1632-1723. Legend has it that he was walking past three stone cutters working on the rebuilding of St. Paul’s cathedral. He asked them each what they were doing. The first...
