Like so many things, fostering a culture of communication has to start at the top. If leaders really want to have a two-way dialogue, they need to have an open-door policy, make time to listen, be open to new ideas, and not only act on good ideas, but acknowledge...
If you have a meeting, hearing the voices of all attendees could be a game-changer. Of course, it depends on the meeting: if you’re delivering a state-of-the-nation talk to the company, perhaps you’re more interest in cascading information down rather than getting...
The Karpman Drama Triangle defines the roles that people take on (and can switch between) in stressful, emotional or high-conflict situations. Dr Stephen Karpman identified three main roles that emerge: the persecutor, the victim and the rescuer. We can often find...
Conversations are life’s “grease”. Good conversation make things go smoother – work, relationships, buying something at the store, understanding a complex idea, and more. The challenge is that so many conversations become charged and filled with conflict below the...
As a fish hugger (compare with tree hugger), I am always baffled at how people describe sea creatures as ugly. Who do we think we are that we can make value judgements about these extraordinary living neighbours of ours? Perhaps they’d rather be judged...
